While many larger banking institutions are turning to the virtual space with mobile applications and online banking, Virgin Money takes a different approach to customer service. Since its founding, the Virgin Group has prided itself on its ability to enter established areas of business and shake things up. When Virgin America launched in the US skies, the airlines created a buzz-worthy...
Date: Aug 26th 2014
Coffee Grounds for Growth started as an employee engagement initiative to improve Sodexo’s environmental performance in the UK and Ireland. The partnership with Sodexo Justice Services that unfolded as a result of the successful project created an even larger impact on the community of HMP Peterborough, England. In 2011, Sodexo challenged its employees to come up with ideas to make the...
Date: Jun 11th 2014
Historically, prison has been a place for incarceration. But prison systems around the world may be opening up to a new way of thinking that focuses on rehabilitation. Perhaps none more so than Bastoy Prison in Norway. Justice systems around the world face the same issues: prisons today are not only expensive, but they fail to rehabilitate prisoners and can even make them worse, according to...
Date: Jun 10th 2014
Childcare related issues currently cause tardiness and absenteeism in nine out of 10 companies while 80 percent of companies also claim that these issues cause employees to cut their workdays short. But let’s imagine a world where parents can float easily between a 10 a.m. conference call and lunchtime with their toddler. Too good to be true? It’s not. The decision between being a present...
Date: Jun 5th 2014
Shrinking education budgets and growing class sizes are requiring teachers to put in longer hours – in some cases, nearly 60 hours per week. Today’s educators search for ways to reduce working hours without taking a toll on the learning process. According to a recent pilot project by Xerox, the answer lies in an innovative new technology. Primary school teachers spend...
Date: May 20th 2014
London-based design studio, PearsonLloyd, ventured that aggressive behavior in emergency rooms could be reduced by using simple design elements to address the source of the problem: confusion. And they were right. Threatening body language and aggressive behavior fell by 50% following the implementation of the redesign. Aggressive behavior in hospital emergency rooms, can lead to staff...
Date: Mar 31st 2014
“Since we started diversifying our hiring process, I have seen positive customer experiences throughout our Walmart and Sam’s Club retail locations and offices,” says Sharon Orlopp, Global Chief Diversity Officer and Senior Vice President Corporate People. “Our employees help to create an awareness among our consumers about capabilities.” Additionally, as the number of people with disabilities...
Date: Mar 5th 2014
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